Five strokes repair customer relationships at risk.

<P> No matter how hard you have established a near-perfect customer relationship, inevitably will encounter twists and turns. .Sculley Goodale Arizona City, a large construction company's business manager Mark Dixon said that when the relations are facing a breakdown, if handled properly, a big blunder but to build customer confidence in you and your company, and to strengthen long-term .relationship. .</ P> <P> Dixon meet the changing situation following the five tips: </ P> <P> 1. Vaccinated </ P> <P> set customer expectations in the level at the outset .speak well: "This case is difficult to predict what will happen, I do not know what it is. However, even if mistakes, please be assured that we will handle it." </ P> <P .> Since the customer may have been reminded in advance sudden, if not completely wrong after, then exceed customer expectations, and thus improve customer satisfaction, for your admiration. .</ P> <P> 2. Sincerely apologize </ P> <P> When trouble appears, the most important thing is to take responsibility. .Whether responsibility is to themselves, their customers, or the two sides have a responsibility, it is not important, you should be honest to the customer, said: "Sorry, we did wrong." </ P> <P> 3. Turn over .to the </ P> <P> "gone wrong, in addition to an apology, the best you can further explain what measures will be taken to ensure that just this once." Dickson said, which will help to consolidate the cooperation of the future .relationship. .</ P> <P> 4. Unimpeded communication channels </ P> <P> meet regularly with customers, all go according to schedule, the service end of the last question must be: "Do you think we doing?" In the service process ., whether it is good, bad, or even scandal, must try to understand and master, this will make customers feel you care about their ideas and your own performance, and can become out of control before the problem, find .the sticking point. .</ P> <P> 5. Managers stop </ P> <P> to illustrate the problem lies, it is best approached by a sales representative originally told customers to listen. .Although managers often want to intervene, to settle things, but please come forward to take responsibility for sales representatives to customers to prove their good faith, after all, be more appropriate. .Manager's role should be an honest business representatives to discuss ways to cope with the situation, and then let them go to appease customers. .</ P>.